Important update: As a precautionary health measure for our telephone support specialists in light of COVID-19,
We will be handling all queries through email, found here on our
Contact Page.
We apologize for any inconvenience this may cause and appreciate your patience during this time.
We are delivering: We are still delivering to support you and your IT infastructure while keeping our customers and team members safe.

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 How long does order processing and delivery take?
1) Total Delivery Time
Your orders total delivery time = Time to Process + Time in Transit.
The tables below detail the most common delivery times based on your chosen method of shipping.
Flat rate shipping costs for all orders over $50.00 and less than 100lbs.
If ordered before 5:00pm EST
 Shipping Options Time to Process
(Business Days)
+ Time in Transit
(Business Days)
= Total Delivery Time
(Business Days)
 FedEx Priority ($51.66 CAD) 0 + 1-2 = 1-2
 FedEx Economy ($27.93 CAD) 0 + 3-5 = 3-5
 FedEx Ground ($0.00) 0 + 5-9 = 5-9
If ordered after 5:00pm EST
 Shipping Options Time to Process
(Business Days)
+ Time in Transit
(Business Days)
= Total Delivery Time
(Business Days)
 FedEx Priority ($51.66 CAD) 0-1 + 1-2 = 1-3
 FedEx Economy ($27.93 CAD) 0-1 + 3-5 = 3-6
 FedEx Ground ($0.00) 0-1 + 5-9 = 5-10
2) Time to Process
Time to Process is the estimated time between ordering and shipping of product. In most cases we will ship your order from our warehouse the same business day.

Please take account of the following circumstances where this process may be delayed:
If we cannot process your credit card, shipment of merchandise will be delayed until payment is complete.
Orders placed after 5:00pm EST may be processed and shipped the next business day.
Special orders - Orders shipping directly from our supplier may take additional time to process.
Built-to-order merchandise - Custom built orders may take additional time to process.
Orders placed online outside of normal business hours - Orders are not processed after business hours.
Orders placed on Saturdays, Sundays or public holidays - Orders will be processed the next business day.

3) Time in Transit
Time in Transit is the estimated number of business days from shipment of product to your receipt of product.
You can choose the convenience of Priority, the value of 3-5 day Economy
or the economy of Ground.
For rapid delivery we offer FedEx Brokerage-Inclusive International Priority for shipments into Canada
FedEx Priority shipments are guaranteed to arrive into major metropolitan centers within 2 business days*
FedEx Economy shipments are guaranteed to arrive into major metropolitan centers within 3-4 business days*
FedEx Ground shipments are guaranteed to arrive into major metropolitan centers within 5-7 business days*
Please also note the following:
  • Packages shipped using FedEx cannot be shipped to a PO Box.
  • Tracking numbers are posted and are available on your "order" page (in your order history folder) as soon as possible, please allow a reasonable amount of time for this to happen.
  • Please allow for normal transit time before contacting us to initiate a trace. Once a tracking number has been posted on your "order" page, you are free to contact the carrier directly with any shipping inquiries.
  • Be aware that on Ground shipments there can be a delay of one business day from the time we post the tracking number on your "order history" page until it is picked up by FedEx or UPS.
  • Orders placed on Saturday, Sunday or holidays will be processed and shipped the next business day.
4) Brokerage charges and Customs forwarding fees
While most (90%) of our Canadian orders ship from our warehouse in Ottawa Ontario, Some orders are brought up from our US warehouses.
Should your order or parts of your order come from one of our US warehouses,
Your price at checkout will be inclusive of all Brokerage or Customs charges.
You will not be asked to pay additional Brokerage or Customs charges at any time after your purchase.
Your charge at checkout is inclusive of all these fees.


4) Blind Drop Shipping
We are pleased to offer blind drop shipping services to our resellers.
Our services guarantee that no invoices or shipping labels showing CanadaPartsDirect
as your vendor will be included in your order.

Our packing slip will display your company information formatted as follows.

Your Comapny Name
Your Account Holder Name
Your Company Street
Your Company City
Your Company Province
Your Company Postal Code

Any order can be drop shipped 100% blind.
Simply enter "Blind Ship" in the comments box at checkout.


Do not hesitate to contact us with any questions or concerns about our order processing or delivery services.

Note: Please remember that Next Day Air service is not guaranteed on orders placed after 5:00pm EST.
Note: FedEx/UPS shipping guarantees are subject to the availability of these services in your area.
CanadaPartsDirect                  Ph: 1.613.599.1287                  Fax: 1.613.599.8120
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